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Billing Questions

BerkshireNet strives to provide it's customers with top of the line service and billing procedures. While most of these processes are automated to accomplish this, some are still done by our billing department. As with all businesses, mistakes can and do happen. If you have a question or concern about your billing, please let us know as soon as possible. The sooner we know, the sooner we can help!

Please email us or call our office during office hours with your questions and we'll be sure to do what we can to assist you.

To further benefit our customers, we can provide an Advanced Billing Package for most of our accounts. We offer:

  • 5% discount on Quarterly invoices
  • 10% discount on Semi-Annual invoices
  • 20% off Annual invoices
Once one of these packages have been requested, there are no refunds for any amount not used due to cancellation of the account.

E-mail Bills are sent and credit cards are charged on the 1st of every month, paper bills go out sometime during the first week.

Invoices are payable upon receipt. If an invoice hasn't been paid within 15 days of the invoice date, a reminder is sent.

For your convenience we do offer automatic credit card billing. If you do not currently have this billing option and would like it, please call Technical Support at 413-442-7805 between 10 a.m. and 7 p.m. Monday - Friday.

If you have a credit card charge issue, please contact us before you contact your credit card company. Most credit card issues can be resolved by calling our billing department. Please see our Terms of Service for information about charge-backs.

E-Mail On Us

For non-critical issues, why not E-Mail us? Our support staff monitors E-Mail 7 days a week during business hours, and most of the early evening. You can E-Mail our support staff at

If you have having problems with email, please use our web-based email system located here.

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