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Excellence in Customer Support

BerkshireNet places customer support at the highest priority. Please browse our online tutorials section for answers to commonly asked questions and information on popular topics (coming soon). We welcome any suggestions you may have regarding our services. If you need personal assistance, we'd be glad to help you. Our technical support center may be reached by phone between the hours of 10am and 7pm Monday - Sunday by calling 888-204-4800.

Having Problems?

Try our setup software. It will fix most connection problems not related to you modem or phone line. It will also fix most e-mail problems as well. You can download it here.

E-Mail On Us

For non-critical issues, why not E-Mail us? Our support staff monitors E-Mail 7 days a week during business hours, and most of the early evening. You can E-Mail our support staff at

If you are having problems with your E-Mail, you can use our online support form to contact us.


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